IT Service Desk Engineer

At BITĖ, we’re people — not just employees

We care not just about what you do, but who you are. Not just about the role you are in, but how it makes you feel. Not only about your goals, but what inspires you to reach them. We are building a workplace where curiosity, safety, and growth go hand in hand. Join BITĖ – a place where you are free to be yourself.

About the Role:

We are seeking a detail-oriented and customer-focused IT Service Desk Engineer to join our team. In this role, you will provide technical assistance and support to end-users, ensuring smooth operation of hardware, software, and network systems. You will be the first point of contact for IT-related issues and play a key role in maintaining our technology infrastructure.

Your main tasks will be:

• Respond to and resolve user inquiries via phone, email, or ticketing system
• Diagnose and troubleshoot hardware, software, and network issues
• Install, configure, and maintain computer systems, applications, and peripherals
• Manage user accounts, permissions, and access rights in various systems
• Perform routine system maintenance and updates
• Document technical procedures and maintain accurate records of support requests
• Collaborate with other IT team members on projects and escalated issues
• Ensure compliance with security policies and best practices

What do we expect?

• Education: Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience)
• Experience: 1–3 years in IT support or helpdesk environment
• Technical Skills:
  • Proficiency in Windows and macOS environments
  • Familiarity with Active Directory, Office 365, Microsoft Intune and common enterprise applications
• Strong problem-solving and communication skills
• Ability to work independently and manage multiple tasks

BITĖ offers the following benefits:

• Have freedom to implement best ideas
• Personal phone with unlimited calls, SMS, and data
• 5G mobile router for your home or travels
• Go3 TV subscription for your downtime
• Flexible hybrid setup: 4 days in our Vilnius office, 1 day remote
• Workation options and flexible working hours
• Comprehensive health and accident insurance
• Tier III pension accumulation plan
• Themed company events, engaging team activities, and a fun, modern work culture

Gross salary 1900 - 2300 EUR, depending on experience and skills