Booking.com

Booking.com

Bilingual Customer Service Executive Norwegian/English
Atlyginimas atskaičius mokesčius1000―1187 €
Skelbimas galioja iki:2018-03-19
Įmonės veiklos sritis:Paslaugos
Darbo pobūdis:Life doesn’t come with scripts, so why should customer service? At Booking.com, we don’t need to repeat the same speech in order to deliver the outstanding customer service we are known for. We are real people, having real conversations. 24/7. All year round.

Our Customer Service Executives play a pivotal role in the success of Booking.com. As such, we’re looking for people who want to be part of a fast-paced environment, with the passion to provide the best service to guests. We’re looking for someone who can provide excellent customer service, any time of the day, any day of the week. Any query, any complaint, our Customer Service Executives handle each call or email with patience and professionalism, creating an individual, positive experience for every traveller.

The Customer Service teams work hard to ensure everyone has a memorable trip. That means committing to a rotating shift pattern of 8 hours per day, scheduled between 6am and 11.00pm, depending on your shift pattern, totalling a 40 hour week. In return for your hard work and commitment, we offer a competitive salary & benefits package with overtime and a comfortable, modern working environment in Vilnius.

B.responsible for…
  • Liaison between guests and accommodations: modification of reservations, travel assistance, handling special requests and complaints
  • Always assuring a high level of customer service
  • Confident communication over the phone and via email
  • Positive team participation in various projects within the department

B.skilled. Our Customer Service teams…
  • Have excellent communication and problem-solving skills
  • Take responsibility and ownership
  • Are passionate about helping guests
  • Fluent in both written and spoken English and Norweigian
  • Available full-time (40 hours per week) and flexible in work schedule
  • Have a valid work permit for Lithuania

B.offered…
  • Invites to regular social events
  • Discount on Booking.com for yourself, friends and family
  • International working environment
  • Health insurance package
  • Premium pay for hours worked during evenings and weekends
  • Convenient and brand new office location in Vilnius
  • 20 holidays per year (on a full-time basis)
  • Onsite meals available and free hot drinks and snacks every day
  • Work schedule provided 4-6 weeks in advance
  • Relocation assistance available for permanent transfers
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Booking.com

Booking.com

Established in 1996 in Amsterdam, Booking.com has grown from a small Dutch start-up to one of the largest travel e-commerce companies in the world. Part of The Priceline Group (NASDAQ: PCLN), Booking.com now employs more than 15,000 employees in 198 offices in 70 countries worldwide.

With a mission to empower people to experience the world, Booking.com invests in digital technology that helps take the friction out of travel. At Booking.com, we connect travellers with the world’s largest selection of incredible places to stay, including everything from apartments, vacation homes, and family-run B&Bs to 5-star luxury resorts, tree houses and even igloos. The Booking.com website and mobile apps are available in over 40 languages, offer 1,651,818 properties, and cover 127,570 destinations in 228 countries and territories worldwide.

Each day, more than 1,550,000 room nights are reserved on our platform. So whether travelling for business or leisure, customers can instantly book their ideal accommodation quickly and easily with Booking.com, without booking fees and backed up by our promise to price match. Via our customer experience team, customers can reach Booking.com 24/7 for assistance and support in over 40 languages, any time of the day or night.
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