Booking.com

Booking.com

Bilingual Accommodation Service Executive - German/English

Skelbimas galioja iki:2018-03-19
Įmonės veiklos sritis:Paslaugos
Darbo pobūdis:With over 1 million properties available in over 200 countries, Booking.com works with businesses of all sizes in over 40 different languages.

We’re looking for German-speaking Accommodation Service Executives to support Booking.com’s business partners all over the world, and help Booking.com to continue to call itself the world’s number 1 accommodation website.
As an Accommodation Service Executive you will be responsible for providing support and advice by answering a variety of inquiries from hotels and properties on the Booking.com website via phone and email. In turn, you’ll be ensuring that each travellers’ expectations are met by keeping the website’s representation of each property updated.
Our teams work a rotating shift pattern of 8 or 10 hours, with both weekday and weekend shift patterns possible. In return for your hard work and commitment, we offer a competitive salary & benefits package in a comfortable, modern working environment in Vilnius.

B.responsible:
  • First point of contact for Booking.com’s accommodation partners by phone and email; answering questions and queries, and taking action as needed;
  • Responsible for delivering a high level of service to Booking.com accommodation partners in order to support building productive and continuing relationships
  • Managing accommodation partner’s contact details with a high attention to detail and accuracy
  • Advising accommodation partners about their webpages on Booking.com and how they can amend information with respect to supply, availability, specials, promotions
  • Verifying accuracy of information provided by the partner on the website
B.skilled: We’re looking for:
  • Business awareness, understanding the major drivers for accommodation partners on Booking.com
  • Team player with a genuine interest and ability to resolve partner problems effectively
  • Resourceful, flexible with strong attention to detail
  • Efficient, organized and proactive
  • Ability to learn new things quickly
  • Strong written and verbal communication skills
  • Good computer skills
B.required: The must-have tick list…
  • Some previous experience in the hotel or hospitality industry, or other customer-focused industries
  • Available 40 hours per week and be flexible in work schedule
  • Solution driven and enjoy working in client-driven environments
  • Fluent in both written and spoken German and English
  • A valid work permit for Lithuania (EU)
B.Offered
  • Full time, paid training provided
  • Premium pay for hours worked during evenings and weekends
  • Health Insurance package
  • A working schedule provided 5-6 weeks in advance
  • Vibrant, social and international working environment
  • Easy to get to, brand new office location in Vilnius
  • 20 holidays per year (on full-time basis)
  • On-site meals plus free snacks and hot drinks
  • Invites to regular social events
  • Quarterly Bonus plan
  • And of course, discount on Booking.com for you, your friends and your family!
Kontaktinis telefonas: carlos.hernandez@booking.com
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Booking.com

Booking.com

Established in 1996 in Amsterdam, Booking.com has grown from a small Dutch start-up to one of the largest travel e-commerce companies in the world. Part of The Priceline Group (NASDAQ: PCLN), Booking.com now employs more than 15,000 employees in 198 offices in 70 countries worldwide.

With a mission to empower people to experience the world, Booking.com invests in digital technology that helps take the friction out of travel. At Booking.com, we connect travellers with the world’s largest selection of incredible places to stay, including everything from apartments, vacation homes, and family-run B&Bs to 5-star luxury resorts, tree houses and even igloos. The Booking.com website and mobile apps are available in over 40 languages, offer 1,651,818 properties, and cover 127,570 destinations in 228 countries and territories worldwide.

Each day, more than 1,550,000 room nights are reserved on our platform. So whether travelling for business or leisure, customers can instantly book their ideal accommodation quickly and easily with Booking.com, without booking fees and backed up by our promise to price match. Via our customer experience team, customers can reach Booking.com 24/7 for assistance and support in over 40 languages, any time of the day or night.
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