CVO Recruitment
CVO Recruitment is an international recruitment company engaged in search and selection of professionals and top level managerial roles through CVO Finance, CVO Sales & Marketing and CVO Technology across the Central and Eastern Europe. In Lithuania we successfully operate for 13 years and have had many opportunities to enjoy our clients and candidates success. More job offers: www.cvo.lt Our client SEB is a North European financial group for 400,000 corporate customers and institutions and 5 million private individual customers. SEB Shared Service Centre (legal name “Skandinaviska Enskilda Banken AB”, Vilnius Branch) is a company within the SEB Group located in Vilnius, Lithuania executing high quality operations, IT, HR and finance services for the SEB Group companies operating in 20 countries. SEB Shared Service Centre follows the same values as the entire SEB Group: we promise our customers a rewarding relationship and that is why we value our employees who are enthusiastic and passionate about their work. Currently, we have a team of 500 professionals and we are looking for:

CVO Recruitment, UAB

IT SERVICE DESK AGENT
Skelbimas galioja iki:2014-11-16
Įmonės veiklos sritis:IT
Darbo pobūdis:The role as a service desk agent is for you who enjoy helping other people. Your main task is to assist (SEB) bank employees in resolving their daily IT issues. Your main tools are phone, remote desktop control and Knowledge management database. Responsibilities for this role include troubleshooting hardware and software, managing accounts and passwords and registration of tickets.
Functions and responsibilities:
  • take full ownership of incidents from the escalation moment to resolution
  • ensure all outgoing internal/external communication to be constant, professional to the customer, stakeholders, management
  • to be able to deliver feedback to colleagues in SEB IT
  • build strong relationships with other IT support teams
  • proactive Problem management process within Service Desk area, analysing incidents raised in the Service Desk
Reikalavimai darbuotojui:
  • good skills in English both spoken and written
  • good knowledge of MS Office and Windows 7 (Windows XP)
  • sophisticated customer service management skills and experience
  • excellent collaboration and communication skills
  • efficient multitasking and correct prioritization
  • engagement and motivation to help other people
  • 1st line Service Desk or Call Center experience (advantage)
  • experience in ticket handling (advantage)
  • knowledge and understanding of working with ITIL-processes (advantage)
Įmonė siūlo:
  • friendly, professional team of people to work with in an international environment
  • work in stable organization with high business standards and ethical values
  • training, support and opportunity for professional growth
  • a company that genuinely cares about you
  • competitive remuneration package
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